FAQ

What types of songs can I upload?
Artists can upload songs in the standard MP3 format only. We do not currently accept any other file types. Each song must be less than 8mb in size.
How can I make MP3s from a CD and/or a another song format?
There are various programs that can be used to create MP3s. We recommend using iTunes for both Windows and Mac users.
How do I change my songs to .mp3 files using iTunes?
The default format for iTunes is an AAC file or .mp4 file. Change the import file to .mp3 by going to the iTunes "Preferences," then the "Advanced" tab, then the "Importing" menu item. In the "Import Using" drop down menu select "MP3 Encoder" and the try re-importing your tracks.
What is the recommended settings for songs to be encoded and uploaded?
We recommend that all songs uploaded have a bitrate of 128 kbps and a frequency of 44kHz Stereo.
I just uploaded my songs successfully but they won't play.
Please give each track you uploaded up to 15 minutes to finish the encoding process.
Why do my songs play too slow/fast?
Songs that play too fast or too slow are often the result of unusual settings, or incorrect MP3 files. Encodings made with mp3pro technology are NOT compatible. Try re-encoding your MP3s using the recommended settings (above) and then re-upload them.
Why do my songs load but never play?
Songs that load but do not play are songs encoded with unsupported MP3 compressions. Encodings made with mp3pro technology are NOT compatible. Try re-encoding your MP3s using the recommended settings and then re-upload them.
When I go to an artist profile, the player isn't showing up. Why?
We recommend you try updating your browser version and your version of Adobe Flash by going to: http://www.macromedia.com/software/flash/about/
I'm an artist. Why can't I add Fans?
Currently you cannot add Listeners as a Fan of your band, only Listeners can add Artists a favorite.
How do I log in?
By clicking on the "LOGIN" link on the top right of the site (or here) you'll be brought to a screen which allows you to login with your username and password.
I lost/forgot my password; how can I get it back?
On your Login screen, there is a link below the password field to allow you to recover your username/password combination by using the email address you used to sign up.
What are the differences between an Artist's free membership and a Pro membership?
Please log into your Artist account and choose the “Promotion Tools” link atop the MY HOME area for full details.
How does an artist get featured as a PurePromo?
For full details about PurePromos, sign-in to your Artist account and choose the “Promotion Tools” link at the top right of the MY HOME area.
How do the charts get calculated?
Top Artists (most played song) are ranked by their most played song, not total song plays. Top Artists (most downloaded song) are ranked by their most downloaded song, not total song downloads. These charts are updated approximately every 24 hours.
How does an artist qualify for PurePicks?
PurePicks are selected by the PureVolume staff each week based on a wide variety of criteria. Only PurePlus members are considered for PurePicks.
Why do I have to be a PurePlus member to be picked as a featured artist on the homepage?
The PurePlus membership helps the PureVolume staff in finding serious artists for the featured spots. PureVolume membership fees are placed at a low cost so that it is accessible to any artist.
Are there memberships for record labels?
Yes. All inquiries regarding label packages should be directed to labels[at]purevolume[dot]com. Serious inquiries only.
My upload stays at 0% forever! What's going on?
This usually means that the file you are trying to upload is bigger than PV's 8MB limit. Make it smaller and try again.
I can't find an answer to my question in this FAQ. Where do I go?
You can always try the forums for help. If that doesn't work you can submit a support ticket by clicking on the help link on your 'My Home' page.